Contact

Need further assistance?

Please select the option below so we can direct your enquiry to the correct team and assist you as efficiently as possible.

Product Issue/Fault includes:

Not cooling
Not freezing
Water leak
Excessive Noise
Error code unable to be resolved by the customer
Product fault, damage or missing parts on delivery

If your enquiry is not related to a product issue/fault, please use the ‘Other Enquiries’ form.

Please complete the required information and provide clear images/videos of the issue to help our team assess your request and provide the possible resolution more efficiently. A dedicated team member will review your request and get back to you within 1–2 business days.

Product issue/fault enquiry form

Product*

First name*

Last name*

Phone number*

Email address*

Serial number* e.g. 99.999.999.9

Customer order number*

Model number* e.g. SGNes 3010

Date of purchase*

Have you had the same issue before?*

Yes No

Product issue/fault*

Image/Video upload

Upload documents

Supported format: JPG, JPEG, PNG (max 5MB per file) and MP4, MOV video files (max 20MB per file)

Note: Please access the relevant online service resources above to self-manage your queries whenever possible to avoid unexpected call wait times during busy periods.

1800 685 899
Monday to Friday.

Sales Support: 9:00am to 4:30pm
After-Sales Support: 9:00am to 4:30pm
Spare Parts: 9:00am to 3:00pm

Excluding public holidays

If your enquiry is about something else, simply fill out the form and our team will be in touch soon.

Other enquiries

You can contact us via this online contact form. Your enquiry will be transferred to the competent department. You will then be contacted by telephone or by email. You can view our data protection information.

Contact reason* Please select your reason for contacting us.

I am a/an*

End consumer Interior designer / Architect Business owner / Corporate customer

First name*

Surname*

Company